Frequently Asked Questions (FAQ)
Got questions about ordering your favorite On Running or Salomon sneakers? Find quick answers below.
Q1: How does the QC (Quality Check) process work?
Before dispatching your order, our warehouse prepares detailed pre-shipment photos covering stitching, materials, and box labels. We send these for your review to ensure total satisfaction.
Q2: How long does shipping take?
Order preparation and QC checks take 1–3 business days. Once shipped, global tracked delivery typically takes standard transit times depending on your location.
Q3: How can I contact customer support?
You can reach us 24/7 via WhatsApp at +86 15005965091 or via email at [email protected].